Procurement Support Services

Efftel provides IT/Telecoms procurement services to corporate clients and also assists specialist procurement companies to help their clients reduce their telecommunications spend. Telco spend is one of the five biggest business costs, is complex and detailed and requires specialist expertise to help you drive down your costs and importantly continue to manage and control those costs going forward.

The diagram below sets out some of the services Efftel provide to help you manage and control your Telecom costs.

Invitations to Tender (ITT)

Going out to tender can be a costly and formidable task due to the amount of information that needs to be processed throughout the life cycle of the tender. Engaging with Efftel frees you up to concentrate and allows you to manage the process rather than carrying out the transactional tasks involved.
Efftel's process and provide information throughout the whole process by:

Analysing your spend and creating call profiles for input into the ITT
Developing the ITT
Suggesting suppliers to invite to tender who will suit your profile
Analysing the tender data and presenting it in a report to aid decision making
Providing a predicted savings analysis for each tender
Acting as mentors and information providers throughout

Domestic & International Billing Analysis

Efftel have experience in working with all UK and many European and American Telecom providers. Our unique and fully independent software that we use for analysing your telecom and mobile costs enables us to be flexible and move quickly to ensure that whether you or your client is based in the domestic market and/or globally, we can accommodate your requirements.

Provides an accurate analysis of new tariff proposals (Savings Forecasts)
Perform comparative ‘recosts’ of carrier bills: Compare actual call records vs New prices
Takes account of all call destinations and “minimum call fee”
Provide ‘Savings Reports’ to prove the results of the implementation (Actual Savings)
Accurate results, not just approximate forecasts!

Industry Benchmarking

Our benchmarking value-add comes from applying our real-life knowledge and vast experience of the telecoms market as well as changes in market conditions. There are a number of factors to consider and Efftel are able to offer our clients the benefits of this intelligence when negotiating your contract with you. Data is also made available to our Specialist Procurement partners to enable them to further add value to their clients and ensuring that the best deals are negotiated.

A specialist core focus on the telecoms market
Expertise in voice and data services
Unlike some larger, research-driven consultancies, we provide practical support
Our benchmark reports can be tailored to your specific needs and not just provide generalist information
An accurate insight into potential savings by calculating the effect of new prices on your actual billing

Read more about our benchmarking support services here.

Contract Negotiation

Negotiating contracts with Mobile Operators can be complex. Factors to take into account include call profile, handset mix (voice, Smartphone, GPRS, etc.), termination fees, conditions for minimum spends and term, re-sign bonuses, hardware funds, etc.

Efftel has many years’ experience in this area and helps clients review proposed contracts delivering satisfactory results by:

Drawing on the experience of other similar contracts and negotiations in your sector or industry
Identifying and bringing to your attention the impact of the conditions of the contract
Supplying input to the negotiating stance of the client
Providing face to face support in negotiations if required
Reviewing and commenting on the proposed final documentation

We are extremely successful in supporting our clients through the tendering process, achieving up to 30% savings on the spend they were incurring prior to our engagement.

Contract Management

After completion of the negotiation stage, we then need to ensure that the operational procedures of the contract are effectively managed and controlled and that it has been implemented correctly and maintained for the term of the contract.

We understand that even when a contract offers good value for money initially, damage can be done to the value quickly as the contract term progresses. To manage this potential value for money impact and ensure overall effectiveness, our ongoing Managed Services you the right level of resources, skill and expertise to this critical function.