Mobile Expense Management (MEM)
Mobile Expense Management (MEM) is a managed Mobile inventory and bill processing service, designed to help you manage the whole of your Mobile assets and users without the time-consuming and arduous tasks associated with it.
MEM provides vital information for managing Mobile costs by processing the monthly bills from your supplier, distributing reports to nominated recipients, highlighting exceptions in usage, providing cost trends and giving detailed breakdowns of users and calls.
Up to 30% of calls made with mobile devices can be attributed to personal calls, but significant reductions in calling costs can be achieved with increased awareness of Mobile usage and reporting at Cost Centre or Individual User levels.
The benefits you will gain from our service include:
- Process design in support of MEM
- Continuous bill checking that is both fast and accurate
- A full range of monthly bill processing and reporting, including exceptions, non-usage, unusual calling patterns etc
- Reports on personal use at Corporate, Cost Centre and Individual user levels
- Advice on Personal Use Policy
- Reports geared to controlling the management of your company mobiles
- Efficient administration of your company Mobiles
- Identifying and reporting of unused assets, overcharging and frequent roamers
- Visibility of any refunds and credits arising from billing discrepancies
- Checks that refunds and cancellations have been implemented by your supplier
How does MEM work in detail?
The service processes monthly billing against the supplier’s contractual terms, the user database and employee list. Reporting can be delivered at Corporate, Divisional and Cost Centre level and ,if required, at Individual User level.
At the Individual User level, reporting involves producing email statements for each user and possibly separating business and private calls. These would be emailed directly to the user (subject to your company’s policy).
You would continue to maintain the controls and interfaces with your supplier(s) and your own Mobile community.
MEM – implementation stages
MEM implementation is carried out in three stages:
- Phase 1 – Mobile use policy support (Optional)
- Phase 2 – Reviewing and developing processes in support of policy
- Phase 3 – Mobile expense management
MEM – reporting options
Three reporting options are offered:
- Financial Reports
- Call Management Reports
- Inventory/Advanced Charges Reports
For more details of what each report contains, please click here.