Tariff Consulting and Benchmarking: Landline – Mobile – Data
Why Benchmark?
In the fast-paced telecoms market, a major concern is ensuring your company's contracts and tariffs are competitive.
-
How do you negotiate effectively without having the insight of your competitors or other company’s data of similar size, sector, and headcount or spend?
An answer to this question is benchmarking, to ensure that you are getting the best deal you can!
-
Without having this intellectual insight of this data, how can you effectively negotiate terms when only one party has the answer, and it’s not you, it’s your telecom provider?
Efftel not only has the experience and knowhow but also the insight of the data and can support you in securing a better deal for your company.
How Efftel's Benchmarking can Help
“Benchmarking is the continuous activity of identifying, understanding and adapting best practice and processes that will lead to superior performance”. The objective of utilising Efftel's benchmarking data is to determine:
-
how and where improvements can be made
-
to learn and gain benefit from our extensive billing, tariff and compliance analysis
-
to use this information to improve your negotiating stance
The factors you need to consider
Landline Telephony
Landline telephony is now treated as a commodity purchase by many organisations, with factors such as customer service and billing becoming the main differentiators. This means that as a Purchasing Manager you need to ensure that your company’s tariff reflects the size of the spend, but also your calling profile and mix of services you use.
Don’t forget Telemarketing, Conference Calling and Rental charges all form part of your telecoms estate.
The Mobile Market
Mobile is very different, as prices tend to be much less transparent and more difficult to compare, and the market is less mature. Criteria such as VPN, Roaming and GPRS services, and also hardware funds come into play. As a result, companies with a similar spend on mobile telephony can end up paying substantially different rates. And in a fragmented market, smaller companies can often end up negotiating better deals.
Contractual terms such as minimum term, minimum spend and minimum holding are all used by the networks to make the deal less transparent. Efftel will help you make sense of these potential pitfalls.
Data Services
The buying criteria for data services may be less price-focused and more influenced by factors like service quality, technology and coverage. Prices also tend to be much less transparent than those for PSTN. Ensuring the contract is competitive is, however, as necessary as for voice services.